We have been inundated by requests to install CCTV system to a number of organizations in this country in the recent past. Of course, being one of the oldest boys in the field… with expertise rolling back to 2004, then we have a lot to offer in terms of advice on what should really guide any CCTV installation if one wants to get it right from DAY 1.

Getting Security Matters sorted through appropriate training

Here are 12 guiding principles that System operators should adopt.

  1. Use of a surveillance camera system must always be for a specified purpose which is in pursuit of a legitimate aim and necessary to meet an identified pressing need.
    2. The use of a surveillance camera system must take into account its effect on individuals and their privacy, with regular reviews to ensure its use remains justified.
    3. There must be as much transparency in the use of a surveillance camera system as possible, including a published contact point for access to information and complaints.
    4. There must be clear responsibility and accountability for all surveillance camera system activities including images and information collected, held and used.
    5. Clear rules, policies and procedures must be in place before a surveillance camera system is used, and these must be communicated to all who need to comply with them.
    6. No more images and information should be stored than that which is strictly required for the stated purpose of a surveillance camera system, and such images and information should be deleted once its purpose has been discharged.

    Working with a Network Video Recorder

    7. Access to retained images and information should be restricted and there must be clearly defined rules on who can gain access and for what purpose such access is granted; the disclosure of images and information should only take place when it is necessary for such a purpose or for law enforcement purposes.
    8. Surveillance camera system operators should consider any approved operational, technical and competency standards relevant to a system and its purpose and work to meet and maintain those standards.
    9. Surveillance camera system images and information should be subject to appropriate security measures to safeguard against unauthorized access and use

    Servicing client CCTV system.

    10. There should be effective review and audit mechanisms to ensure legal requirements, policies and standards are complied with in practice, and regular reports should be published.
    11. When the use of a surveillance camera system is in pursuit of a legitimate aim and a pressing need, it should then be used in the most effective way to support public safety and law enforcement with the aim of processing images and information of evidential value.
    12. Any information used to support a surveillance camera system which matches against a reference database for matching purposes should be accurate and kept up to date.




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