CCTV Control Room Operation, Monitoring & Management

**Excerpt:**

“To become a trainee in our security installation courses, no specific qualifications are required, though employers often prefer candidates with a KCSE (A-D-) or equivalent in English, Math, and a Science or technical subject. Prior experience in electrical or electronics work can also be advantageous. Full fee payment is required before joining any course, and trainees must actively participate in all tuition and practical sessions.

CCTV system operators play a critical role in maximizing the effectiveness of security systems. They act as the bridge between technology and its practical application, ensuring incidents are identified and addressed promptly. Targeted training not only enhances service quality but also boosts staff satisfaction, reducing absenteeism and turnover.

Our course objectives include introducing learners to their roles in the CCTV control room, familiarizing them with equipment and legislation, and developing skills in surveillance techniques, incident management, and handling difficult situations. Key areas covered include CCTV operation, surveillance legislation, body language, call handling, and audit trails.”