CCTV Control Room Operation, Monitoring & Management Skills Training- 2026

Location: Kenvision Techniks Workshops

Introduction

CCTV system operators are the link between the system technology and its effective use. An operator’s performance will largely determine the level of service provided by the system. The operators of public area CCTV systems are fast becoming integral players in town center management, crime prevention, incident scene management, and investigation teams. Appropriate selection and recruitment practices teamed with targeted training, are needed to ensure that operators are proficient at their job: maximizing system effectiveness and limiting its misuse.   Targeted training will not only improve the quality of service provided but will also increase staff satisfaction and may help to reduce absenteeism and staff turnover.

• If your work involves pro-actively monitor the activities of members of public in public areas or on private property,

• using cameras to focus on the activities of particular people either by controlling or directing cameras at an individual’s activities,

•  planing to work in an environment where use of recorded CCTV images to identify individuals or to investigate their activities is the main occupation;

Then you ought to have the right skills to competently work in such environments and carry out the required tasks.

Course objectives

• To introduce the learners to their roles and responsibilities within the CCTV Control Room Environment
• To Develop the Learner’s understanding of the importance of the Codes of Practice, operational procedures, and Guidelines
• To familiarize the Learner with CCTV equipment and its operation
• To develop the learner’s understanding of Non-CCTV equipment operations within the CCTV Control Room environment
• To familiarize the learners with the appropriate legislation that has an impact upon their operational activities
• To develop the student’s understanding of different types of incidents and how to deal with them
• To develop the student’s understanding of dealing with incidents
• To develop the learner’s understanding of surveillance techniques

The CCTV Operator & Control Room Management covers, among many other areas the following:

1. CCTV Operations and Control Room Management

Course Outline

• Introduction to CCTV Systems

  • Overview of CCTV technology
  • Types of CCTV systems
  • Key components (cameras, monitors, recorders)

• CCTV Operations

  • Camera installation and placement
  • Understanding camera functions (zoom, angle, night vision) 
  • Maintenance and troubleshooting common issues. 

• Control Room Management 

• • Design and setup of a control room 
  • Workflow and protocol in control room operations 
  • Roles and responsibilities of control room staff
•  

• Monitoring Techniques 

• • Effective surveillance strategies 
  • Incident detection and response protocols 
  • Evidence collection and documentation. 

• Advanced Technologies
  • IP cameras and network video recorders
  • Integration with alarm systems and access control
  • Remote monitoring technologies

• Compliance and Legal Aspects
  • Understanding privacy laws and regulations 
  • Compliance with regulations and standards 
  • Best practices for ethical surveillance

• Emergency Response Procedures
  • Developing standard operating procedures for emergencies 
  • Coordination with law enforcement and other agencies 
  • Case studies of emergency responses

• Hands-on Training and Simulation
  • Practical exercises in system operation
  • Simulated scenarios for incident management

• Assessment and Evaluation
  • Knowledge checks and practical assessments
  • Feedback and course evaluation