LEARN THAT EXTRA SKILL. USE IT!!
Skills that sell . Results that are dependent on your effort.
Exceptional Receptionist Skills Training
October 20 @ 09:00 - October 24 @ 16:30 EAT
USD300
What skills will I gain?
- Learn to produce standard documents.
- Gain knowledge of receptionist and telephone handling ski
lls. - Learn key Microsoft Office programs and social media handling.
- Become a master of data management and record keeping.
- Gain extensive knowledge of planning travel and accommodatio
Receptionists need a variety of skills to perform their job well, including:
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CommunicationReceptionists should be able to speak clearly and confidently, and maintain eye contact. They should also be active listeners who can understand what people are saying, even if they are being difficult. Receptionists should also be able to write clear and concise notes and emails, and answer calls promptly and professionally. -
MultitaskingReceptionists need to be able to handle multiple tasks and visitors at once, while still taking into account everyone’s needs.
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Social skillsReceptionists should be able to build relationships with clients, colleagues, and visitors. They should also be
able to handle difficult situations calmly and diplomatically, and maintain a positive atmosphere.
On this receptionist training course you will cover:
- The receptionist as the ‘face of the organisation’
- communicator
- educator
- translator
- problem solver
- shock absorber
- psychologist
- Professional excellence
- knowing your organisation
- knowing your product
- knowing your people
- Treating customers with respect
- non-verbal communication
- managing expectations with courtesy
- Listening skills
- Customer care skills
- Dealing with difficult people and situations
- Telephone skills
- Developing a professional image
- dressing for success
- speaking clearly and simply
- body language
- eye contact
The course is taught in a relaxed atmosphere and you will learn through a variety of exercises and discussion groups, using real-life examples with practical solutions.
